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Last updated: October 2026
Rapid Secure Ltd (“we”, “us” or “our”) is responsible for the personal information described in this policy. We are the data controller for that information.
This policy explains how we collect and use personal information when you visit rapidsecureuk.com.
Contact us about privacy or your information:
Email: info@rapidsecureuk.com
Postal address: Unit 1 & 2 Acorn Court, Bridge Estate, Silfield Road, Wymondham, NR18 9AL.
When you contact us, we collect your contact details, the contents of your enquiry, feedback or complaint, and any other information you choose to provide.
Our website and its service providers collect technical information such as your IP address, browser and device details, the time of your visit and the pages requested. Where you consent to analytics, we also collect information about how you reach and use the website. We record cookie preferences so that we can respect your choices.
We use personal information only where we have an appropriate lawful basis under UK data protection law.
We use your contact details and enquiry information to answer questions, prepare requested quotations and discuss our services. Where you ask us to take steps towards a contract with you, our basis is taking those steps. For general enquiries and enquiries on behalf of an organisation, we rely on our legitimate interests in responding to requests and managing business relationships.
We use technical records to deliver the website, diagnose problems and protect it from misuse. Our basis is our legitimate interests in operating a reliable and secure website. This does not replace any separate requirement for consent to cookies or similar technologies.
We use Google Analytics to understand how visitors use the website and to improve it. Our basis for processing personal information for this analytics activity is your consent.
We use cookie preference and consent records to respect your choices and demonstrate compliance with our consent obligations. Our basis is compliance with our legal obligations where those duties require the records. We also use relevant information to handle complaints and legal claims, relying on our legitimate interests in resolving disputes, or a legal obligation where applicable.
Cookies are small files stored on your device. Similar technologies can also store or access information on your device. We use them to operate our website, remember your preferences, for promotion purposes and, with your consent, understand website use.
We use CookieYes to present our cookie banner and manage your choices. You can accept optional cookies, reject them or choose which categories to allow. Strictly necessary cookies, including those needed to remember your cookie choices, remain active. Under our chosen approach, optional analytics cookies are only set after you consent.
You can change your choices or withdraw consent at any time by selecting “Consent Preferences” on our website. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
You can view the cookies we use, their providers, purposes and lifetimes in the “Consent Preferences”, underneath each category of cookie.
You can also use your browser settings to block or delete cookies. Blocking some cookies may affect website functionality. Deleting cookies may remove your saved preferences, so you may be asked to choose again.
We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with government organisations for legal reasons.
Authorised staff and service providers receive personal information where needed for the purpose described in this policy.
We use Microsoft Clarity to understand how visitors use our website and to improve its usability. Information collected through this service, including browser identifiers and website interaction data, is stored on Microsoft servers in the United States.
These arrangements relate to website analytics information, rather than customer records provided to us in connection with our services.
We retain customer information for as long as necessary to provide and administer our services. When deciding how long to retain it, we consider whether the work has been completed, whether any related enquiries, payments or complaints remain outstanding, and any applicable legal record-keeping requirements or need to establish, exercise or defend legal claims. When information is no longer needed, we securely delete it or make it anonymous.
The lifetimes of the cookies used on our website are shown in the “Consent Preferences” menu. These indicate how long each cookie remains on your device, rather than how long information collected through it is retained.
Information collected through website analytics is retained according to the retention settings and arrangements described in our analytics section.
Depending on our reasons for using your information and the circumstances, you may have the right to ask us to:
Where we rely on consent, you can withdraw it at any time. Use “Consent Preferences” for cookie choices, or contact us. Withdrawal does not affect processing lawfully carried out before withdrawal.
To exercise your rights, contact info@rapidsecureuk.com. We may ask for proportionate information to verify your identity. We normally respond within one month, subject to any extension or other timing rule permitted by law. Requests are normally free of charge. If a right does not apply or an exemption affects our response, we will explain this.
If you have a concern about our use of your information, email info@rapidsecureuk.com.
You can also contact the Information Commissioner’s Office, the UK data protection regulator. Information about raising a complaint is available at https://ico.org.uk/make-a-complaint/. You do not need our permission to contact the ICO.
You can browse our website without accepting optional cookies. If you do not provide information needed to answer an enquiry or prepare a requested quotation, we may be unable to help with that request.
We use appropriate technical and organisational measures to protect personal information and limit access to those who need it for their work.
Came to make my home secure after a burglary in the early hours. Rapid response fitted the wood to perfection. Very impressed with the service all round, would definitely recommend
Karen Hughes
Absolutely first class service - brilliant and could not be happier. A call to the team at 8pm in an emergency - all sorted including boarding in just over an hour. Would highly recommend for a no nonsense service, at a really good rate, easy to access and saved the day for sure!
Ethan Richardson
Absolutely brilliant and fast service. This helped our terrible ordeal less stressful. The fitter was polite, friendly and efficient.
Sharon Casey
Arrived within the allotted time frame, the gentleman that came was absolutely fantastic. Helpful and reassuring. I could not thank him enough.
J Hall
Five star service, arrived within the hour late in the evening. Proffessional and polite man, did the job as expected and also reinforced my doorbell bracket which was damaged by the vandal. Thank you, defo recommend.
Sobia
I thought I needed a full door replacement, but Anthony came and fixed the issue instead. He did an excellent job! Incredibly quick, professional, and efficient. Really pleased with the service and would highly recommend him.
Serena Bottinelli
I was very pleased with the service from Rapid Secure. I had to call them out over the bank holiday and the phone lines were answered quickly, a quotation was provided by us sending a photo of the area needed and the contractor arrived within the hour. All in all, really great.
Priyesh Patel
Fast and efficient service at a very stressful time. Also returned following day and repaired further damage to the lock meaning we didn't have the expense of a new door. Thank you.
Sandra Lee
I had to use this service due to an unfortunate event. The service was very fast and efficient and carried out with a minimal of stress. Thank you for helping me.
Mark Riley
Fantastic service, got it all sorted within the hour of booking and very reasonable for a Sunday call out compared to others.
Neelam Osman
Came within an hour and did an excellent job of securing the premises.
Zig
Fast response and deal with my matter effectively and securely. Good costumers service and thay make sure they meet your needs.
Michal Adelt